Hangzhou HQ ops floor · 70+ team杭州总部运营层 · 70+ 团队
// HGH · since 2014
Hangzhou-based since 2014. Today an integrated team of 130+ across Hangzhou HQ, Tianjin office, Vietnam office, and a US subsidiary — running cross-border freight by day and FDA compliance casework by night. 2014 年起步于杭州。今天是一支 130+ 人的团队，分布在杭州总部、天津分公司、越南分公司，以及美国子公司 —— 白天做跨境物流，夜里做 FDA 合规案件。
For nine years we were a clean cross-border freight operator. Ocean DDP to Amazon FBA, US air freight, returns and relabeling. Boring, predictable, low-margin. 前九年我们就是一家正常的跨境物流公司：海运 DDP 到亚马逊 FBA、美线空运、退货换标。业务无聊、稳定、利薄。
Then 2023 happened. MoCRA came into force. The FDA started actually enforcing supplement label claims. Pet food rejections doubled at SAV. Our customers — most of them small DTC brands without a US legal team — started calling us at 11pm with Notice of Action letters and zero idea what they meant. 然后 2023 年来了。MoCRA 法案生效；FDA 真正开始执法补充剂标签声明；萨凡纳的宠物食品被拒比率翻倍。我们大量小卖家客户（多数没有美国法律团队）开始在晚上 11 点甩着 Notice of Action 函件给我们打电话 —— 完全不知道那张纸是什么意思。
We could keep referring them to brokers. Or we could build the capability in-house. We chose the second. By Q2 2024 we had a licensed US customs broker on staff, a Wuxi-based regulatory affairs team, and a US Agent registration with the FDA. 我们可以把这些客户继续转给报关行；也可以自己把这个能力建出来。我们选了后者。到 2024 年第二季度，我们有了在编的美国持牌报关行、无锡的法规事务团队，并以 US Agent 身份在 FDA 完成备案。
Today FDA-related work is ~22% of revenue and growing. More importantly, it's the segment where we keep customers the longest — once a brand sees you can release a held container in 11 days, they stop calling other forwarders. 今天 FDA 相关业务占收入约 22% 且在增长。更重要的是，这是我们留客最久的业务线 —— 一旦品牌见过你 11 天把扣货放出来，就不会再打其他货代的电话了。
A wholly-owned subsidiary in the US handles last-mile, warehousing, and FDA filings. The Vietnam office is built for the China+1 manufacturing shift, and Tianjin covers North China sourcing & bulk ocean lanes out of Tianjin / Qingdao ports. 美国为全资子公司，负责末端配送、海外仓与 FDA 申报；越南分公司服务"中国+1"产能转移；天津分公司覆盖华北采购及天津 / 青岛港的散货海运。
Operations control room, customer success, regulatory affairs, and the executive team. ~70 people.运营控制中心、客户成功、法规事务、管理层办公地。约 70 人。
North China origin coverage. Bulk ocean booking out of Tianjin and Qingdao, factory audits across Hebei / Shandong. ~22 people.服务华北产能。天津 / 青岛港散货海运订舱、河北 / 山东工厂现场验厂。约 22 人。
Built for the China+1 shift. Origin pickup, factory QC, ocean booking out of HPH / SGN, and Vietnam-origin FDA filings for Amazon US. ~16 people.服务"中国+1"产能转移。越南提货、工厂质检、海防 / 胡志明港海运订舱，越南原产地货物的美亚 FDA 申报。约 16 人。
Wholly-owned US entity. In-house licensed customs broker, three self-operated warehouses, FDA US Agent of record, and on-the-ground customer support. ~22 people.全资美国子公司。在编美国持牌报关行、3 个自营仓、FDA US Agent 备案主体、本地客户支持。约 22 人。
Twelve years, told as the things we shipped and the licenses we earned along the way. 十二年，按"运过的货"与"拿过的牌照"两条线讲。
A small team of operators with combined 60+ years in cross-border logistics, customs, and regulatory affairs. Most started on the warehouse floor or at customs counters, not in business school.一支小规模的运营型班子，跨境物流、报关、法规事务从业经验合计 60+ 年。多数人是从仓库地板和海关柜台干起来的，不是商学院出身。
// Names anonymized in some cases for client-facing privacy. Real names disclosed under MSA.
Every certification listed here is independently verifiable. We're happy to share registration numbers and renewal dates under NDA before contracting.下列每一项资质均可独立核验。签约前可在 NDA 下提供注册号与续展日期。
Most prospective customers visit the Hangzhou HQ once before signing — see the ops room, walk through a real shipment file, meet the people on the other end of Slack. Coffee is on us; bring your SKU list.大部分客户在签约前会来杭州总部走一次 —— 看运营室、翻一票真实货件档案、见见 Slack 那头的人。咖啡我们请，SKU 清单你带。