Returns inspection bay · SAV warehouse退货质检区 · SAV 仓
// per-unit photo evidence
Amazon and Walmart returns received at our US warehouses. Per-unit inspection, photo report, decision rules per SKU — restock, relabel, reconfigure, repackage, or dispose. 48-hour SLA.亚马逊 / 沃尔玛退货在我们美仓集中处理：逐件质检 + 照片报告，按 SKU 规则处置 —— 再上架、换标、重新组合、翻包、或报废。48 小时 SLA。
Returns are not a refurbishment cottage — they're an inventory recovery operation. Per-unit photo evidence is non-negotiable; you decide the dispose rules, we execute consistently.退货不是"翻新作坊"——它是库存回收业务。逐件照片证据不可省略；处置规则你定，执行由我们保证一致性。
Amazon / Walmart return shipments delivered to our LAX / EWR / SAV warehouse. Logged against your tenant ID and the originating return order #.亚马逊 / 沃尔玛退货送达 LAX / EWR / SAV 仓。按你的租户 ID 与原始退货单号入档。
Open every unit. Function check, packaging integrity, label condition, missing accessories. Photographed against a standard backdrop with shipment / SKU watermark.每件开箱检查：功能、包装完整性、标签状态、配件缺失。在统一背板下拍照，照片自动加货件号 / SKU 水印。
Rules engine runs against per-SKU disposition policies you've set: A → restock, B → relabel & restock, C → dispose or donate. Borderline cases escalated to you for review.规则引擎按你为每个 SKU 配置的处置策略执行：A → 再上架，B → 换标后上架，C → 报废或捐赠。临界件升级给你确认。
In-house relabeling line: new FBA labels, replacement outer cartons, restored insert cards, refreshed expiry stickers. Standard relabel from $0.45/unit; complex repackage quoted per project.自营换标产线：贴新 FBA 标、换外箱、补内卡、贴新有效期标。标准换标 $0.45/件起；复杂翻包按项目报价。
Restocked units shipped back to FBA against a new shipment plan, or placed on DTC shelves at our warehouse. Same scan-on-arrival reconciliation as inbound.可再上架的件按新发货计划回到 FBA，或入我们仓内 DTC 货架。入库扫描对账与常规入仓一致。
C-grade units disposed at certified recyclers (receipts attached) or donated to vetted nonprofits. Some categories re-exported to LATAM through our Miami partner.C 级件由认证回收商处置（附凭证）或捐赠给指定非营利机构。部分品类经迈阿密合作仓退运至拉美。
Our SAV warehouse runs a dedicated reconditioning line for FDA-flagged shipments. We submit the reconditioning plan to FDA, perform the on-site fix (relabel, repackage, dispose offending units), and request release — typically 8–14 days vs. weeks for re-export.我们 SAV 仓有专门的 FDA 整改产线。我们向 FDA 提交整改方案，在仓内执行（换标、翻包、报废问题件），并申请放行 —— 通常 8–14 天放行，而退运需要数周。
See FDA full-service查看 FDA 全流程A returning home-goods client moved their returns from a generic 3PL to our SAV warehouse. The previous operator was disposing 80% of returns on volume — not condition. Per-unit inspection plus a written SKU disposition policy raised the restock rate to 62%, recovering ~$94k of inventory value over the quarter.家居用品老客户将退货从某通用 3PL 迁到我们 SAV 仓。原 3PL 按数量"批量报废"了 80% 退货 —— 而不是按状态判断。逐件质检 + 书面 SKU 处置策略把再上架率提到 62%，单季度回收约 9.4 万美金库存。
A: like-new, fully functional, original packaging intact → restock. B: functional with cosmetic / packaging damage → relabel & restock or sell as open-box. C: non-functional or missing critical parts → dispose or donate. Grading rubric set per SKU with your input.A：完好如新、功能正常、原包装完整 → 再上架。B：功能正常、外观 / 包装有瑕疵 → 换标后上架或当 open-box 卖。C：功能损坏或关键件缺失 → 报废或捐赠。分级标准按 SKU 配合你制定。
Yes. We register as your warehouse on Amazon Returns & Disposition settings; returns route to the nearest of our three nodes. No re-shipment by you required.可以。在亚马逊"退货与处置"设置中把我们仓注册为你的仓库；退货自动路由到最近的一个自营节点，无需你二次转运。
For SKUs above $25 unit cost, we run a 60-second functional test (electronics, mechanisms) before grading. Test result attached to the photo report. Pricing for testing varies by SKU complexity.单件成本 $25 以上的 SKU，我们做 60 秒功能测试（电子产品 / 机械件）再分级；测试结果附在照片报告中。测试费用按 SKU 复杂度定价。
Yes — A-grade returns can be returned to FBA or placed as "open-box" DTC stock on your Shopify store. Many brands run an "open-box" category to recover value at a discount rather than send back to FBA at restock fees.可以 —— A 级退货可回到 FBA，也可在你的 Shopify 店铺以"open-box"上架。很多品牌专门开"open-box"品类回收价值，比再入 FBA（要付仓储费）更划算。
Same intake, different downstream. Supplements, cosmetics, and pet food returns route to SAV with FDA-compliant disposition (no re-injection of unsealed units; mandatory dispose for opened consumables). See FDA Compliance.入库一致，下游不同。补充剂、化妆品、宠物食品退货走 SAV，按 FDA 合规规则处置（开封件不得再上架；已开封食品类强制报废）。详见 FDA 合规。
If your current 3PL gives you no photo evidence, no SKU-level disposition policy, and no FDA reconditioning option — you're losing money on returns. Let's audit one month of yours.如果你现有 3PL 处理退货时没有照片证据、没有 SKU 级别处置策略、没有 FDA 整改选项 —— 你正在退货环节亏钱。我们可以帮你做一个月的退货审计。